Lujo Floor Tiles Store in Davenport, FL Closed now

Reviews about Lujo Floor Tiles Store

• ★ ★ ☆ ☆ ☆

  December 05, 2019, by Clayton Kirkland
  We hired Lujo Floors/Central Florida Tile to do the following work in our home: lay ceramic tile in the entire house, remove bulkheads over current kitchen cabinets, install new cabinets and granite countertops, and install new baseboards in the entire house. Unfortunately, I would not hire them again. The tile installers did not put doors back where they belonged, and we found one of our toilet lids in a linen closet in another room after searching for a while. They also dropped the bass speaker to our surround sound system cracking it on top. Jose (the owner) told me the installers said they didn’t do it, and his compensation was not charging me for some bogus item that was never on the original estimate. The installer said we did not buy enough tile to finish the floors. I asked how much more we needed, and he said he didn’t know. I bought more tile per his request only to have five boxes of the original tile left over when they were done (plus the new boxes of tile I purchased). The workers that removed the bulkheads and installed new drywall arrived 2.5 hours late. I was told by the office that they were at Lowes getting the supplies. However, when the workers arrived one of them left because they still needed to buy the supplies from Lowes. So it was obvious someone had lied to us. They left one worker at our house to finish patching the walls. After I discovered literal mounds of spackle throughout the kitchen, the helper admitted to me that he had never done this type of work before. When I complained to Jose about it, the response was “he is just a helper”. I don’t think a “helper” that doesn’t know what he is doing should be left alone to finish a job. Jose told me he was going to come by to inspect the work on a specific day. After waiting all day, I called him that night asking why he didn’t show up. He told me his phone had died so he wasn’t able to call me. The soft-close hinges we requested were not initially installed on our new cabinets. Jose’s excuse was the hinges were “optional”, and I reminded him that we told them we wanted that “option” on three occasions including when we initially placed the order. I had to call multiple times for updates on getting the hinges installed after the work was done. I was given another excuse that the wrong hinges were sent causing more delays. Our floors, cabinets, countertops, and baseboards look great now that the work is done. However, I cannot say that I trust Lujo Floors after the multitude of problems and excuses over a six-week period.